Gaw Capital Advisors Japan K.K. (“Gaw Capital Japan” or the “Company”) adopts Complaint Handling Rules and strives to handle complaints from clients fairly and appropriately and to gain understanding of the clients.
Contact for Complaints and Consultations Concerning Financial Instruments Transactions
Complaints may be registered directly to Gaw Capital Japan, as follows:
TEL:+81363280352
Hours of Operation: Mon through Fri / 9:30-17:00 (excluding national holidays)
For the Client who has lodged a Complaint, the Company shall give an explanation as necessary depending on the development of procedures, with due consideration to the characteristics of the relevant Client. In addition, the Company shall introduce appropriate External Institutions to the client upon request of the client.
External Institutions to which Gaw Capital Japan introduces clients who have a claim against the Company for resolving complaints and disputes are the Tokyo Bar Association, the Daiichi Tokyo Bar Association and the Daini Tokyo Bar Association with respect to the use of the Tokyo Bar Association Dispute Resolution Center, the Daiichi Tokyo Bar Association Dispute Resolution Center and the Daini Tokyo Bar Association Dispute Resolution Center. The Company shall cooperate with such External Institutions pursuant to the provisions of laws and regulations.
Please use the following point of contact information for consultations on complaints and mediation of dispute resolution regarding the financial instruments business conducted by Gaw Capital Japan.
Tokyo Bar Association Dispute Resolution Center
1-1-3 Kasumigaseki, Chiyodaku, Tokyo 100-0013
TEL: 03-3581-0031
Hours of Operation: Mon through Fri / 9:30-12:00 and 13:00-15:00 (excluding national holidays)
Dai-ichi Tokyo Bar Association Arbitration Center
1-1-3 Kasumigaseki, Chiyodaku, Tokyo 100-0013
TEL: 03-3595-8588
Hours of Operation: Mon through Fri / 10:00-12:00 and 13:00-16:00 (excluding national holidays)
Daini Tokyo Bar Association Arbitration Center
1-1-3 Kasumigaseki, Chiyodaku, Tokyo 100-0013
TEL: 03-3581-2249
Hours of Operation: Mon through Fri / 9:30-12:00 and 13:00-15:00 (excluding national holidays)


Gaw Capital Partners, through its funds under management, and its consortium partners, acquired 29 Hong Kong-based community shopping centers and associated facilities in March 2018 and March 2019.
Gaw Capital Partners officially started to operate over 29 assets and facilities near the public estates and established “People’s Place”. “People” stands for the public and the residents, whereas “Place” here is an allusion to the idiomatic Chinese term for a location of virtue and tradition, as well as a well-governed community; “Place” also connotes the solidarity of the local neighborhood. All in all, “People’s Place” stands for a place rich in sentiments and compassion, bringing strangers together in constructing a vibrant, cozy living environment. People’s Place aspires to transform obsolete commercial facilities into vibrant community hubs by creatively utilizing its space and bringing brand new experiences to residents, tenants and community stakeholders.
In partnership with experienced educators in China, Gaw Capital has invested in the development and operations of Stellart International School of Arts (SISA), an international arts education platform in China. The platform is initially seeded by a commercial site conveniently located in Sanshan New Town in Nanhai, Foshan, which has excellent connectivity nationally via the Guangzhou South Station. The site has a GFA of c.50,000 sqm in total. Operating under the SISA brand and developed by Gaw Capital Partners, the school houses up to 600 full-time high school students in its 6-storey tall academic block and 7-floor dormitory. 
